Making Your Operations Secure

Save yourself the hassle of dealing with optimization and maintenance tasks by delegating all support activities for your HR information system to IN-RGY’s experienced and dedicated AMS
(Application Management Services) team. We take care of all your maintenance and development activities as well as solving any problems that may arise so that you can make full use of your application.

Support that adapts to any situation you may encounter

A solution cannot be complete and operational without technical and human resource management support. Given our understanding of HR and payroll requirements, we offer long-term support for SAP HCM or SAP SuccessFactors solutions that fit your environment and meet your needs.

Support services for super-users

  • Coordination of other technical support groups
  • Support for super-users
  • Management of support requests using the appropriate tools
  • Management of escalating support requests to the appropriate departments or teams

Support services for end users

  • End user support
  • Management of support requests using the appropriate tools
  • Management of escalating support requests to the appropriate departments or teams

Taking charge of operations

  • User access management (access, security)
  • Management of automated processes (planning, status, actions and communications monitoring)
  • Outsourcing of certain specific tasks, either short-term or long-term

An effective solution is a functional, adapted and up-to-date solution

For IN-RGY, the work does not end once the solution has been implemented. For a solution to reach its full potential it must be maintained and adapted to organizational and environmental changes.

Maintenance of your application

  • Preventive, ongoing and corrective maintenance
  • Application updates based on legal requirements (tax tables, legislative changes)
  • Transitional activities (change management, communications, training)
  • Coordination of other technical support groups

SAP basic maintenance

  • Analysis and integration of patches and support packs
  • Updating of payroll-related tax functions
  • Identification, search for and deployment of solutions for correcting functional errors related to the application
  • Identification, development and deployment of solutions for correcting functional errors related to application configuration